Privacy Policy

Last updated: March 3, 2026

1) Who we are

Bitmaps.ca provides public support through digital channels, including WhatsApp, to answer questions, register requests, and deliver services related to our activities.

2) What data we may collect on WhatsApp

• Identification and contact: name (if provided), phone number, profile photo/name (when available via WhatsApp).
• Message content: text, audio, images, videos, and documents you send.
• Support metadata: date/time, conversation status (e.g., “open/closed”), internal tags, interaction history.
• Integration technical data: message identifiers required for the WhatsApp API and automation workflows.

Note: we do not request unnecessary sensitive data (e.g., medical data, biometric data, highly confidential information). If you send such data on your own, we will handle it with extra care and only as needed to assist you.

3) How we use your data

• Provide support, respond to questions, and assist you.
• Register requests, open tickets, and track service status.
• Send information related to your contact (e.g., confirmations, instructions, updates).
• Improve our processes and service quality (e.g., standardization, triage, and organization).
• Prevent abuse, spam, and fraudulent activity.

4) Operational basis (consent and legitimate interest)

By messaging us on WhatsApp, you understand we need to process your data to respond and deliver support. Where applicable, we may also process data under legitimate interest (e.g., security, fraud prevention, and service improvement).

5) Automation and integrations (n8n)

To organize support, we may use automations that:

• route messages into internal support workflows;
• log requests into internal tools (e.g., spreadsheets, CRM, support email);
• send automated replies when appropriate (e.g., confirmation messages).

These automations use only the data required to deliver support and follow security measures.

6) Data sharing

We may share data only when necessary, for example:

• Technology providers: Meta/WhatsApp (WhatsApp infrastructure), hosting and automation services (e.g., n8n on a server controlled by Bitmaps).
• Support tools: email, storage, and internal systems used to log and manage support.
• Legal obligation: when required by law, court order, or competent authorities.

We do not sell your data.

7) Storage and retention

• We keep data for as long as needed to assist you and to meet legal/contractual obligations.
• We may retain records for additional periods for security, auditing, and fraud-prevention purposes.
• When possible, we delete or anonymize data that is no longer needed.

8) Security

We use administrative and technical safeguards to protect information, including access control, logs, authentication, and secure settings in the WhatsApp integration and the server running automations.

No system is 100% secure. If you suspect misuse, please contact us immediately.

9) Your rights and choices

You may request:

• access, correction, or update of your data;
• deletion of data (where applicable and permitted);
• information about how your data is used;
• closure of support and stopping messages.

To stop receiving messages, you can request it in WhatsApp (e.g., “stop”/“close”) or block the contact in the app.

10) Content you share

If you send files, images, or third-party information, you confirm you have authorization to share that content with us. Use WhatsApp carefully and avoid sending extremely sensitive data.

11) Links and third-party services

We may send links to external websites and tools. We do not control those third parties’ privacy practices; we recommend reading their policies.

12) Changes to this Policy

We may update this Policy from time to time. If there are material changes, we will update the date at the top of this page.

13) Contact

For privacy-related questions or requests, contact us:

• WhatsApp: reply in this chat
• Email: add your contact email here
• Website: add a contact URL here, if desired

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Important note: WhatsApp is operated by Meta. Message traffic is subject to WhatsApp rules and terms. This page describes how Bitmaps.ca handles data received through support.